Returns & Exchanges
We hope you love your Wanderers Travel Co. order, but if it’s not quite right, you can return your purchased items within 7 days of receiving your order. Simply book your return online.
Extended Christmas Returns: If your order is placed between 22 Nov and 24 Dec 2021 you qualify for extended returns, and can return your item(s) up until 1st January, 2022.
We offer a number of return options - you can choose to exchange your item for a different item, return it for 110% store credit or opt for a refund to your original payment method. How it works
Return shipping costs will be your responsibility. We offer free returns for full-price Jackets and Sunglasses only. While we can’t offer free returns on all items, we do offer the option of purchasing a discounted return label when you book your return.
Free gifts cannot be individually selected for return / exchange. If you are returning all the paid products in your order for a refund or store credit then you must return your free gift as well.
The existing returns policy is NOT applied to Final Sale items. These items cannot be returned for any reason.
BOOK YOUR RETURN ONLINE
You can book your return online if it is:
- Within 7 days of delivery
- Unused, with dustbags and with tags still attached
- Not a Final Sale item
Our returns booking system will be down for about 2 hours during the upgrade. We apologise for the inconvenience and appreciate your patience.
Returning a gift you've received? If you don’t have the order details, tell us what you know and we’ll try to help. Return your gift
Need to request a warranty claim? Our warranty covers fault in workmanship or material within 12 months of purchase. If this is the case, we will replace or repair your product at our discretion. Make a warranty claim online
HOW TO RETURN YOUR ITEMS
Enter your order number and email, select your return item(s) and choose what you’d like to return them for. You can buy a prepaid label while booking your return, or get your own later.
Attach your return label and drop it off
Print and attach the label to your parcel. If you've bought our prepaid return label, you can call DHL to arrange a pick-up or drop off your return at your nearest DHL drop-off point. You can also get the label printed at a DHL centre.
We’ll process your return within 7 business days of receiving the item(s)
Once we’ve received and inspected the returned item(s), we’ll process your request for an exchange, store credit or refund, and email you once this is complete.
Note: Store credit is issued in the form of a Gift Card with no expiry date.