Shipping
We offer free shipping on most items and we’ll cover any import duties. For Overstock & Seconds Sale items, standard shipping to these countries is $4.95.
We strive to process all orders within 1 business day of the order being placed. Please note, during peak sale times this timeframe is likely to extend to 3-5 business days.
Public holidays: Please note that business days will be limited over the Christmas and New year period with public holidays and scheduled breaks. We will return to regular business hours on Tuesday 3rd Jan, 2023.
Once sent, orders sent via standard shipping should arrive within 3 – 7 business days, depending on your location. Express Shipping orders should arrive in 2 - 4 business days.
Our orders are shipped via FedEx couriers from Australia, and you will receive a shipping notification email and tracking number once the order is sent.
We cover import duties, tariffs and taxes
We ship your orders from Australia, so import duties & taxes may be payable when your order arrives in your country, if your purchase is over the tax free threshold, but don't worry, we have you covered!
Our parcel protection guarantee
For peace of mind and to protect yourself from shipping issues, we recommend that you add Parcel Protection during checkout.
If you have purchased Parcel Protection and your parcel is lost or damaged during shipment we’ll send a replacement to you the next business day. If your order was a gift, and the replacement won’t arrive in time, we’ll issue a gift certificate for you to give on the special day.
If your package is delivered to the wrong address, or goes missing after being delivered without the required signature, we will need to open an investigation with the courier company before we can ship a replacement to you.
If you authorise delivery without a signature, you accept responsibility for the safety of your parcel once it has been delivered.
Making a claim
If you need to make a claim on your parcel protection, please email our team at info@wandererstravelco.com with your order number and the information about your claim.