Shipping
We offer free express shipping on orders to the US, Canada, Mexico and New Zealand, and free shipping to Australia.
Shipping to other countries starts at $19.95. We offer free shipping worldwide (in qualifying regions only) on orders over $200.
When can I expect my order to arrive?
We strive to process all orders within 3 business days of the order being placed.
Once sent, orders should arrive within 3 – 10 business days, depending on your location. Our orders to the US, Canada, Mexico and New Zealand are shipped using DHL Express and should arrive within 5 business days of the order being sent.
All of our customers will receive a shipping notification email and tracking number once the order is sent.
Guaranteed Christmas delivery
Import duties and taxes may apply
We ship your orders from Australia, so import duties & taxes may be payable when your order arrives into your country, if your purchase is over the tax free threshold. Most orders to the US fall below the $1000 threshold and will not incur duties
Note: As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to. Payment of these is necessary to release your order from customs on arrival. We are unable to advise the amount this may be as order values vary and destination country rules and regulations vary. In most cases our products will be under this threshold and so no charges will be payable. However if you want to be sure, you will be able to get this information from your local customs office (or look up the threshold online) to determine if your order will incur any additional charges on entry to your country.
In order to ensure the earliest possible delivery of your order, please pay these charges in a timely manner if requested by DHL.